Livestorm Trustpilot reviews

Great user experience and automations

Livestorm providers a great experience during my live webinars, focusing on engagement. But it also makes it easy to create, manage, and leverage all my webinars. It makes me save so much time on my organization.

I use Livestorm at least twice a week

I use Livestorm at least twice a week. It works fine and it makes me able to reach out to customers from all over Sweden. Almost every time I’ll get positive feedback from the attendees. Have been using the service for more then three years now.

Livestorm has been a wonderful solution…

Livestorm has been a wonderful solution for us at a B2B saas org. We utilize Livestorm to host monthly webinars.

Good all around webinar software.

Good all around webinar software.

It works great

Great design, invitation process, handling events. Also nice AI review of event. Some development should be on video streaming quality of presenters.

We used Livestorm for a high-profile…

We used Livestorm for a high-profile webinar involving enterprise partners, guest speakers, and external attendees. Unfortunately, our experience was disappointing from both a technical and customer service perspective. Throughout the preparation phase, we encountered multiple issues, including speaker access problems, inconsistent email delivery, unreliable email status tracking, and browser-related camera and microphone recognition issues. During the live webinar itself, attendees reported severe audio degradation, sound distortion, and eventually complete audio loss for part of the session. Following the event, Livestorm confirmed that there had been a platform incident affecting registration confirmation and reminder emails. This issue required our team to spend significant time manually contacting registrants and managing concerns that should have been handled by the platform. What disappointed us most was not the attitude of the support representatives. The individuals we communicated with were polite, professional, and responsive throughout the process. Our frustration is directed at the way the company's policies handle situations where acknowledged platform failures create real operational consequences for customers. Another aspect we found particularly concerning was the repeated suggestion that many of the issues may have been related to how we used the platform, local network conditions, browser configurations, or participant-side internet connectivity. If one or two attendees had experienced isolated problems, that explanation might have been reasonable. However, when speakers, organizers, and attendees are affected across multiple stages of the event lifecycle, from registration emails and access management to live audio quality and moderation, it becomes difficult to accept participant internet connections as the primary explanation. In our case, the problems were not limited to a single individual or location. Multiple participants experienced issues before and during the webinar. The response felt like a familiar attempt to shift responsibility toward customer environments rather than objectively assessing the broader pattern of failures that occurred. Technical issues can happen on any platform. What matters is how a provider responds when they occur. Acknowledging one incident while simultaneously suggesting that many of the remaining problems were likely caused by customers, their browsers, or their internet connections does not inspire confidence, particularly when the impact was widespread and visible to nearly everyone involved. Although Livestorm acknowledged the email incident, they refused any form of refund and provided limited compensation to additional attendee credits. Since our original package already included more credits than we needed, this did not address the actual impact on our team, our partners, or the webinar experience itself. Based on our experience, we cannot confidently recommend Livestorm for important external webinars where reliability is critical. More importantly, we believe customers deserve a more balanced and accountable approach when platform issues occur, especially when those issues affect an entire event rather than isolated participants.

2 forced renewal despite oral and written cancellation notices

Second time Livestorm has renewed our subscription against our will. Cycle 1: we cancelled within the notice period. It was never recorded in our account. The renewal reminders, meanwhile, went to email addresses we had flagged as inactive. We were then told the deadline had passed — and rolled over automatically. Cycle 2: we notified our refusal of auto-renewal in writing on 28 November 2025, twelve months ahead of the renewal date. Their own notice period is 90 days. No acknowledgement, ever. In August 2026 we received yet another auto-renewal notice, as if that email had never existed. Net result: zero webinars run in a year, a platform we pay for and never use, and a formal legal notice needed just to obtain a confirmation email. The commercial and customer experiences are terrible !!!

Avoid - major price increases for loyal customers

Livestorm has been good until very recently, when they decided to drastically increase our annual renewal price, from just under £3,000 per year, to $13,000 per year, or $7,000 if we commit to a three year contract. That's close to a 350% increase, unless we take the longer term, in which case we're 'rewarded' with a 200% increase. We have been a loyal customer for around 4 years. We're now looking for a new webinar platform provider, but I wanted to let anyone considering Livestorm know that this has been our experience as a loyal customer. I would recommend looking elsewhere.

Unreliable platform

As a participant in multipe webinars the organiser hosted with Livestorm, my microphone didn't work and I wasn't able to share my screen on multiple occassions. Very unreliable platform.

STAY AWAY FROM LIVESTORM!

Seriously the biggest mistake we’ve ever made was purchasing Livestorm’s platform. It’s nothing but a business trap built around a subscription you can’t get out of. Also, take note that ALL of their reviews here on Trustpilot are from profiles with only one review. Please, promise me you won’t buy access to Livestorm — you will regret it…

Horrible service

Horrible service. not convenient and not intuitive control panel! costs a lot, but at the same time constant freezes and delays, plus video quality is disgusting. do not recommend!

Don't use this tool – their subscription policy is very bad.

Don't use this tool. They will keep requiring invoices even if you provide a one-time payment card (other services don't). Their subscription policy is very bad.